Forms and FAQs

Forms

Guides

 

Frequently Asked Questions (FAQs)

How do I join the tour?

Complete Individual Touring Booking form and return to Horizons Sporting Events, together with payment.  To confirm the form and payment has been received, you will receive a receipt from accounts.

When will I receive further information about the tour?

Once we have confirmed numbers for your tour, we will send out regular updates, which contain information such as Flight Details (if within range and confirmed), Travel Insurance, required documentation, payment details and schedule, Passports/Visas (where necessary) and other relevant information for your tour.  Although your group's Tour Leader is the first point of contact, we keep you well-informed leading up until your departure date with relevant information and requirements, so you are adequately prepared for the trip.

How can I make payments?

You can pay by bank transfer, cheque or credit card.

If paying by cheque, please make the cheque payable to ‘Horizons Sporting Events’ and return to our Office (PO Box 408, Sydney Markets, NSW 2129) along with a completed instalment payment form.

If paying by credit card, please note there is a 2% surcharge and you will need to complete a credit card payment form. Please contact Horizons for this form, we do not take payments over the phone.

If you wish to make a bank transfer, our bank details are as follows;

Account Name: Horizons Sporting Events

BSB: 037-604

Acct No.: 180-339

Also, please complete a payment form and return to Horizons Sporting Events to ensure we can track your payment and issue a receipt.

I would like to extend my trip to stay on after the tour. Is this possible?

Yes, if you are wishing to extend your trip or make any adjustments, please contact us via email after you receive the first newsletter (which will also contain further details of this process). We are a registered travel agent and are more than happy to assist you in this, however we cannot make any adjustments until we have confirmed numbers on tour and are holding the appropriate flight booking(s). Please wait until you receive the first newsletter before you make any requests for changes to your itinerary.

When do I receive final itinerary for the tour?

The Final Daily Planner contains your itinerary and all details you need each day of the tour. This will be released approximately 2 weeks prior to departure. We do not release this earlier as from previous experience last minute changes can and do occur and we do not wish to create confusion by having more than one version of the daily planner released. Throughout the planning process, you will receive updates from your Tour Coordinator regarding your tour.

I don’t require my return flight. Can I get a refund for the unused section of the flight?

This is dependent on the airline and their terms and conditions. Please contact us for further information.

I would like my own room throughout the tour, is this possible?

In most cases this is possible at an extra cost. However it is subject to availability at the arranged accommodation. If you would like to have your own single room, please contact your Tour Coordinator as early as possible and they will be able to advise you what we can offer for your tour.

Will Horizons refund my money if I need to cancel my place on the tour?

Our cancellation policy is contained in the Terms & Conditions of your Tour Proposal. We recommend that as soon as you pay your deposit for the tour, you take out travel insurance, as this will mean you are eligible to make a claim in a number of situations should you need to cancel (please check your travel insurance product disclosure statement to see if your reason for cancellation qualifies you for travel insurance coverage). We recommend CHI Travel Insurance which you can apply for through our website.

I need to leave the tour early or join part way through. Can I get a discount for the unused days?

We cannot offer a discount for unused days. The tour is arranged as a group itinerary so other factors need to be considered in these circumstances. Should you require alternate tour arrangements, please contact your Tour Coordinator for further clarification.

I would like to extend my trip to stay on after the tour. Is this possible?

Yes, if you are wishing to extend your trip or make any adjustments, please contact us via email after you receive the first newsletter (which will also contain further details of this process). We are a registered travel agent and are more than happy to assist you in this, however we cannot make any adjustments until we have confirmed numbers on tour and are holding the appropriate flight booking(s). Please wait until you receive the first newsletter before you make any requests for changes to your itinerary.

I would like my own room throughout the tour, is this possible?

In most cases this is possible, but at an extra cost. However it is subject to availability at the arranged accommodation. If you would like to have your own single room, please contact your Tour Coordinator as early as possible and they will be able to advise you what we can offer for your tour.

Why do you not include airline taxes in the cost of the tour?

Airline taxes fluctuate throughout the year due to changes in government regulations and fuel prices. If taxes reduce then you get this benefit passed on.

Will Horizons refund my money if I need to cancel my place on the tour?

Our cancellation policy is contained in the Terms & Conditions of your Tour Proposal. We recommend that as soon as you pay your deposit for the tour, you take out travel insurance, as this will mean you are eligible to make a claim in a number of situations should you need to cancel (please check your travel insurance product disclosure statement to see if your reason for cancellation qualifies you for travel insurance coverage). We recommend CHI Travel Insurance which you can apply for through our website.

I need to leave the tour early or join part way through. Can I get a discount for the unused days?

We cannot offer a discount for unused days. The tour is arranged as a group itinerary so other factors need to be considered in these circumstances. Should you require alternate tour arrangements, please contact your Tour Coordinator for further clarification.

If you have any further questions, please contact Horizons on 02 9764 3421 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .